Privacy Policy for Ice Cream Occasions
Last updated: November 29, 2025
Thank you for visiting Ice Cream Occasions (“we”, “us”, “our”, or “Company”). We know you care about how your personal information is used and shared — and we take your privacy seriously. This Privacy Policy describes what information we collect, how we use it, and your rights. By using our website (www.icecreamoccasions.com) or otherwise providing personal information to us, you agree to the terms described here.
1. Information We Collect
We collect information you voluntarily provide when you use our services (e.g. placing an order, requesting a quote, signing up for marketing communications), as well as certain information automatically collected through your use of the site. This may include:
· Contact & identity details: name, email address, phone number, billing/shipping address (or address for catering/rental), when you place an order or request services.
· Payment information: When you provide credit card information for deposit and full payments, we collect necessary data to process payments (note: full card data may be handled by a secure payment processor rather than stored by us directly).
· Order & transaction information: items you purchase, catering or rental details, order history, delivery/ pickup instructions, etc.
· Communications: any messages, requests, feedback, or other communications you send to us (via contact form, email, phone, etc.).
· Usage and technical data: IP address, device/browser type, operating system, browsing behavior (pages visited, date/time, referral/exit pages), to help operate and optimize the website.
· Cookies and tracking data: as described below.
2. How We Use Your Information
We may use the information we collect for one or more of the following purposes:
· To process and fulfill orders, rentals, catering services, deposits, and any related transactions.
· To communicate with you — e.g. send order confirmations, invoices, booking details, updates or changes in services, and respond to your inquiries or support requests.
· To send marketing or promotional materials (if you consent), such as newsletters, special offers, new products/services, or updates to our site/policies; you can opt out at any time.
· To post testimonials or customer feedback (only after obtaining explicit consent and giving you a chance to review/delete).
· To request feedback or reviews about our services.
· To improve and optimize our website, services, and customer experience — including analytics, fraud detection/prevention, data analysis, and internal business purposes.
· To comply with legal obligations, protect our rights and property, or enforce our Terms of Use.
3. Cookies & Tracking Technologies
We (and third-party service providers) may use cookies, web beacons, logging, or similar tracking technologies to collect usage data and improve our services. This may include data on browsing behavior, device/browser information, and how you interact with our website.
You may have the option to disable cookies or decline them via your browser settings — although doing so may limit some features or functionality of the site (e.g. remembering login or cart information).
4. How We Share Your Information
We will not sell your personal information to third parties. However, we may share your data under limited circumstances:
· Service providers, vendors, and contractors: we may share information with third parties who help operate our business (payment processors, hosting providers, marketing/email service providers, analytics services, customer support, etc.).
· Legal obligations: if required by law, court order, subpoena, or to protect rights, safety, or investigate fraud or illegal activity.
· Business transfers: in the event of a merger, sale, acquisition, or other business transaction.
We will not rent, trade, or otherwise provide your personal data to third parties for marketing purposes without your explicit consent.
5. Data Retention & Security
We retain personal information only as long as necessary to fulfill the purposes outlined above (including legal, tax, or accounting obligations). After that, we securely delete or anonymize the data.
We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure. However, no internet or email transmission can be guaranteed 100% secure — so we also urge you to handle your account credentials carefully.
6. Privacy Rights & Your Choices (Especially for California Residents)
If you are a resident of California or another jurisdiction with privacy laws, you may have additional rights — including the right to:
· Request access to the personal information we hold about you.
· Correct or update inaccurate information.
· Request deletion of your personal information.
· Opt-out of certain data processing activities (e.g. marketing communications).
If you wish to exercise any of these rights — or if you have questions about our data practices — please contact us at info@icecreamoccasions.com (or another email address you maintain for contact).
If you previously consented to marketing but no longer wish to receive it, you can opt out at any time by following the unsubscribe link in any email or contacting us directly.
7. Minors / Children
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If we learn we have collected such data without parental consent, we will promptly delete it.
8. Changes to This Policy
We reserve the right to modify or update this Privacy Policy at any time. When we do, we will update the “Last updated” date at the top and post the revised policy on our website. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this policy, please contact us at:
Email: info@icecreamoccasions.com
